Shipping policy

Shipping Policy

At Cardio Equipment Parts, we work to ship orders quickly and safely so you can get the parts you need to keep your cardio equipment running properly. This Shipping Policy explains how we process, ship, and handle orders placed through our website.

Order Processing

Most orders are processed during our regular business hours, Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may vary depending on product availability, order volume, and the type of part ordered. Some items may require additional handling time, especially larger parts, specialty components, repaired parts, or service related orders.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Free Shipping

Cardio Equipment Parts offers free shipping to the 48 U.S. states on eligible orders. Free shipping applies to standard shipping only and may not include expedited shipping, oversized items, freight shipments, special handling, or locations outside the standard service area.

If your order requires a different shipping method due to size, weight, destination, or carrier restrictions, we may contact you before shipment.

Shipping Carriers

We may ship orders using trusted carriers such as UPS, FedEx, USPS, or other available shipping providers. The carrier used for your order may depend on the item size, destination, and shipping service selected at checkout.

Delivery Times

Delivery times depend on the shipping carrier, destination, and item availability. Estimated delivery dates are not guaranteed, as delays may occur due to weather, carrier issues, incorrect addresses, high shipping volume, or other conditions outside our control.

Cardio Equipment Parts is not responsible for carrier delays once an order has been shipped.

Shipping Address Accuracy

Please make sure your shipping address is complete and correct before placing your order. Cardio Equipment Parts is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.

If a package is returned due to an incorrect address, refused delivery, or failed delivery attempt, the customer may be responsible for any additional shipping charges required to reship the order.

Large, Heavy, or Oversized Items

Some cardio equipment parts may be large, heavy, fragile, or require special packaging. These items may ship separately or require additional handling time.

Oversized items may not qualify for standard shipping methods. If freight shipping or special delivery arrangements are required, we may contact you with more information before your order is shipped.

Lost, Damaged, or Missing Packages

If your order arrives damaged, please contact us as soon as possible. Keep the original packaging, shipping label, and damaged item, as the carrier may require photos or inspection before a claim can be processed.

If tracking shows that your package was delivered but you did not receive it, please first check around your delivery location and contact the carrier directly. You may also contact Cardio Equipment Parts for assistance.

Multiple Shipments

Orders with multiple items may ship in separate packages. If this happens, you may receive more than one tracking number.

Shipping Restrictions

Some products may not be available for shipment to certain locations due to carrier limits, product size, or service availability. If we are unable to ship your order to the address provided, we will contact you.

Returns and Return Shipping

For return instructions, please review our Returns Policy before sending any item back. Customers are responsible for return shipping costs unless otherwise stated. Returned items must follow the return requirements provided by Cardio Equipment Parts.

Contact Us

For questions about shipping, order status, tracking, or delivery issues, please contact us at:

info@cardioequipmentparts.com